Terms and conditions

Last updated 18 September 2026

1. Who you are dealing with

Your supplier is Craig Malloy, a sole trader trading as MonaLisaa. “MonaLisaa”, “we” and “us” mean that supplier. Our geographic business address is [BUSINESS-ADDRESS]. For support, complaints or legal notices, email [email protected].

“You” means the business customer identified in the order or service agreement. If you act for a business, you must have authority to agree for it. We sell websites for business use, not personal or household use. A tick box cannot take away rights that the law gives someone who is in fact a consumer.

2. The agreement and your order

Your agreement consists of these terms, the plan and order details agreed when you buy, the Customer approval and acceptable use terms, and the Data processing terms where we handle personal information for you. The processing terms take priority for that processing; your specific agreed order takes priority on price, included features and billing period. Our Privacy and Cookie policies explain our practices; accepting these terms is not consent to all uses of personal information.

Before payment, you must be shown the chosen plan, total amount payable, recurring charges, billing frequency, included services and relevant domain conditions. Review these and correct mistakes before submitting your order. The agreement is in English.

The current checkout records a purchase and queues fulfilment after a qualifying Stripe checkout-completion event. It does not send a separate MonaLisaa order-acceptance email. The contractual acceptance step and saveable order confirmation must be aligned with the checkout before these terms are used for sales. Payment or a checkout acknowledgement alone does not prove that a domain has been registered or a site has been published. An unavailable name or failed publication must be resolved with you; it does not entitle us to keep payment for a service we cannot supply.

Processing terms must also be agreed before we handle personal information on your behalf in a free draft or preview. Buying is not the first possible point at which those duties apply.

3. What we provide

We provide the website-building, editing, hosting and other services included in your agreed plan, with reasonable care and skill. Your order must identify any limits, including number of sites, pages, edits, domains or other allowances. A proposed feature is not an included working feature unless expressly agreed with a delivery date.

Generated text and images can contain errors. You must inspect the draft, correct it and approve the version to be published. We remain responsible for our service and our own representations. Your approval does not excuse us from duties the law places on us.

We do not promise search rankings, a particular number of enquiries, sales or uninterrupted availability. We will investigate reported faults and take reasonable steps to correct problems with our service. If you need an accessibility adjustment or help using the service, email us.

Your website’s visitor-facing privacy, cookie and trading terms are separate from these terms. Any starting text we supply must match your actual business practices. Tell us if platform information in it is wrong; you must supply and check the information about your business. The service is not a guarantee of legal compliance.

4. Prices and payment

Prices are in pounds sterling. MonaLisaa is not currently VAT registered and does not charge VAT. The amount shown as payable for the order is the amount we charge. A future change in tax status does not retrospectively change an agreed price.

Stripe handles payment. A recurring plan continues for successive billing periods until properly ended. The price, frequency, first charge and next renewal must be clear before you commit. Annual payment pays for the agreed year; it is not a monthly contract paid in instalments.

[LIFETIME-OFFER] A plan with an ongoing upkeep charge must not be described as requiring no further payment.

We will give at least 30 days’ notice of a proposed recurring price increase, and enough time to avoid the affected renewal. No increase applies within a period already paid for without your express agreement. The Lifetime plan’s 99p monthly charge for domain renewal and hosting may change on at least 30 days’ notice. You may cancel any time in your dashboard, including before the new price takes effect.

If payment fails, we will tell you and give a reasonable opportunity to put it right before suspending for non-payment. The application does not currently implement a timed failed-payment notice, grace, suspension or restoration workflow. No automatic 14-day protection or takedown process is represented as available here. We may act sooner for a separate serious security or unlawful-use reason under section 9.

5. Cancellation and refunds

You can cancel renewal from your customer dashboard.

The cancellation arrangement for subscriptions sold with that facility will be:

• A cancellation submitted before the next subscription charge stops that renewal. The confirmation will show the end date.
• For a monthly plan, service continues to the end of the paid monthly period and then ends.
• For an annual plan, service continues to the end of the paid annual period and then ends, without the next annual renewal.
• For the Lifetime plan, cancel any time in your dashboard. Your 99p monthly charge stops at the end of the paid period, and your site closes then. You may also cancel before a notified price change takes effect.
• Cancellation does not by itself return payment for the unused part of a correctly supplied period. This does not exclude a refund or another remedy where we fail to provide what we agreed, misrepresent the service, or the law requires a remedy.

A genuine business purchase does not have the standard consumer 14-day cooling-off right. Nothing here excludes mandatory consumer rights if they apply to a particular purchase.

Website subscription cancellation and domain renewal have different timing. The domain cutoff must be disclosed under section 6; it cannot be hidden behind the subscription date. Ending payment does not itself transfer a domain or return your data. Section 10 and the processing terms cover those steps.

6. Domains

Where your plan includes domain registration, you authorise us to arrange the agreed domain for your business. A domain is subject to availability and the relevant registrar and registry rules. We must identify the actual registrar and applicable terms before you authorise registration; these terms do not ask you to agree to unidentified rules.

The current registrar routing is Porkbun for .co.uk, .uk and .org.uk, and Cloudflare Registrar for .com, .net, .org and .co.

[DOMAIN-CONTRACT]

Registration details must be accurate and you must have the right to use the name. We will explain any action you must take to verify registration or connect a domain you already hold. Registry restrictions can affect transfer timing.

We will not promise that a registration charge is refundable after the registrar has completed registration unless that refund is available. That does not remove remedies for our own error or breach. Your subscription ending does not automatically cancel a registration already completed or preserve a domain indefinitely. You need clear renewal and transfer arrangements before deciding to leave.

7. Your content and rights

You keep the rights you already have in your supplied words, photographs, logo and other material. You give us permission to store, copy, adapt and display that material as needed to generate, edit, host and support your site, including through our service providers. This permission is limited to supplying the service and handling necessary legal records; it does not authorise using your material in our advertising.

We grant you permission to use the generated website content we are entitled to license for your business, including after the service ends. Our underlying software and reusable templates remain ours or their licensors’. Third-party material remains subject to its own licence. AI output may resemble other output and may not attract exclusive intellectual property rights; we do not promise exclusive ownership of every generated word or image.

Permission to use content is different from a promise of a working export of our platform. You may keep and reuse your supplied content and generated content under the rights above, and request a domain transfer subject to section 6. There is currently no customer site-export download or domain-transfer workflow in the application. We do not promise a ready-to-run export of the website, editor or hosting platform. Contact us to establish which existing text and image files can be supplied securely; export format, timing and any charge must be agreed before paid export work. This does not restrict your personal-data return rights under the processing terms. Keep your original images and business records.

8. Enquiries and personal information

You must have the right to collect the information requested on your site and give visitors accurate privacy information. You instruct us to handle it under our Data processing terms.

The current enquiry alert destination is the business email in your site’s business details. It is not a separately verified recipient. Keep it accurate and use only an inbox you are authorised to receive enquiries at. A submission confirmation does not guarantee email delivery; check your enquiry records as well. The database cleanup targets rows older than 30 days, not every email or backup copy. Our processing terms describe these limits.

Protect your sign-in email and draft editing access. Do not share account access with someone who is not authorised. Tell us promptly about suspected misuse or a wrong enquiry recipient. These responsibilities do not reduce our own security duties.

9. Misuse, complaints and suspension

The Customer approval and acceptable use terms explain prohibited conduct and how to report it. We may restrict the affected content or service when reasonably necessary to address unlawful material, a serious security risk, material breach, or a binding legal requirement.

Where practicable and lawful, we will explain the reason and give you a reasonable chance to correct the problem first. Urgent restrictions may be immediate. We will keep them proportionate, review relevant evidence and restore service when the reason is resolved. You can challenge an action by emailing [email protected]. A complaint alone is not proof that your content is unlawful.

10. If the service ends

You may end the agreement for a material failure by us that we do not put right within a reasonable time after notice, or sooner where the breach cannot be remedied. We may end it for a material breach by you that remains unresolved after a reasonable opportunity to remedy it, or immediately where continued service would be unlawful or pose a serious risk.

If we choose to stop providing your service without a breach by you, we will give at least 30 days’ notice where reasonably possible and refund prepaid recurring service fees for the period we will not supply. The Lifetime service continues for as long as MonaLisaa trades. If we stop trading, you keep your domain name and we will help you move your site elsewhere.

When you cancel, hosting continues to the end of the paid period and then closes. After billing ends, hosting removal may remain pending confirmation; your saved website and leads are not deleted. Domain arrangements remain subject to section 6. We will handle customer-controlled personal information as required by the Data processing terms, including your choice of return or deletion. Ending a subscription does not justify keeping personal information indefinitely or withholding statutory assistance over an unpaid bill.

11. Responsibility when something goes wrong

Each party is responsible for its own breaches of this agreement and duties under applicable law. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded or limited.

Your content approval records your checks and publication instruction. It is not an indemnity, a waiver of rights, or a transfer of our legal responsibility. We do not make you automatically pay every claim simply because you used the service. The law determines liability and available remedies in the circumstances. These terms do not impose a general financial liability cap.

12. Changes, business transfers and disputes

We will explain material changes to these terms before they apply. Changes will not retrospectively remove accrued rights or materially reduce a paid-for service without your agreement or an appropriate remedy. Where a change affects renewal, we will give at least 30 days’ notice and an opportunity to end renewal first, except where a shorter period is legally required.

If MonaLisaa later becomes a company or the business is transferred, we will identify the proposed new supplier and explain the effect before transferring your agreement. Incorporation alone does not replace your contracting party or release Craig Malloy from existing obligations. We will obtain any consent required for a lawful transfer. The new supplier must take on the relevant service and data protection obligations, and your existing claims remain protected.

Please email [email protected] first so we can try to resolve a dispute. These terms are governed by Scots law. The courts of Scotland have jurisdiction over disputes arising from this agreement. This choice will not remove rights or court access that applicable law makes mandatory. These terms do not require private arbitration.